FAQs
How can I contact Vibrahelix?
You can email us at vibrahelix@gmail.com, and our customer service team will be happy to assist you with any questions or issues.
Do you ship worldwide?
Yes, we offer worldwide shipping!
Where do you ship from?
We ship directly from our warehouse in Florida.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. Requests after this time will be denied. You can return your order for a full refund once it’s received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal. etc
When will my order be processed?
Orders are processed between Monday and Friday. Please allow extra time for processing during holidays and peak sale seasons. We process orders within 1-3 business days from the order date and ship the next business day. Please note, we don’t ship on weekends.
How long will it take to receive my order?
Orders may take 2-4 weeks to arrive, depending on demand and shipping destination.
What if I don’t receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
The prices displayed on our site are tax-free in USD. Depending on your location, you may be liable for customs duties or taxes once your order arrives. These charges are determined by your local customs office and are your responsibility. Please check with your local customs office for further details.
How do I return an item?
Please contact us at vibrahelix@gmail.com for return instructions.
What if the item(s) I received are defective/incorrect/damaged?
If you receive incorrect, damaged, or defective items, please contact us at vibrahelix@gmail.com with your order number, photos of the items, and any relevant details. We will work to resolve your issue as quickly as possible.
When will I receive my refund?
Refunds will be credited to your original payment method. If you paid by credit or debit card, expect the refund within 7-10 business days of us receiving the returned item or cancellation request. Contact your bank for further details about when the refund will appear on your account.